Frequently asked questions
Everything you need to know before and after you order.
Access to DAZN Italy's content library for the duration of the plan you purchase. We activate an authorized DAZN Italy subscription on your behalf — you're not buying a shared or unofficial account. See the full feature list for each plan on our Plans page.
After you complete payment, our system confirms it automatically and our team activates your DAZN Italy access using the email address you provided at checkout. You'll receive a confirmation email once payment is received, and a second email once activation is complete — typically within a few hours, always within 24 hours.
Every plan is a one-time, prepaid payment for a fixed duration (3, 6, or 12 months). None of our plans renew or charge automatically — when your period ends, you simply choose whether to repurchase.
Your access supports the same devices DAZN Italy supports natively — smart TVs, streaming boxes, mobile apps, and web browsers. Check DAZN's own official device list for the most current compatibility information, since that's controlled by DAZN, not by us.
Up to 2 devices at the same time, per our current plan catalog. Check the feature list on each plan for specifics.
We offer 3-month, 6-month, and 12-month access plans. You can repurchase any plan when your access period ends — there's no automatic renewal.
Availability and any geographic restrictions are set by DAZN for the underlying service, not by us — check DAZN's official terms for the most current information before purchasing if this matters to you.
Checkout is handled by our PCI-compliant payment provider (Stripe). We never see or store your card details — payment verification happens entirely server-side before any order is marked paid.
Activation is targeted to complete within a few hours, and always within 24 hours of a confirmed payment. If you haven't received confirmation after 24 hours, contact support with your order number and we'll investigate immediately.
Contact support with your order number and a description of the issue. We'll investigate and, where appropriate, replace or repair your access at no additional cost — see our Refund Policy for the full guarantee.
Each plan is a fixed-duration purchase, not an auto-renewing subscription — there's nothing to "cancel," you simply don't repurchase when your period ends. You also have a 14-day right of withdrawal under EU consumer law if you haven't yet used your access; see our Refund Policy for full details and exceptions.
Use our contact form with your order number, or email us directly at support@dazenimo.com. We reply to every message personally.