Refund Policy

1. 14-day right of withdrawal

You have the right to withdraw from your purchase within 14 days of the transaction, provided you have not yet accessed or used the DAZN Italy access we activated for you. To exercise this right, contact support@dazenimo.com within 14 days of your order.

2. Digital content exception

Once your DAZN Italy access has been activated and used, you lose the right of withdrawal under Article 16(m) of Directive 2011/83/EU, which excludes digital content supplied on a durable medium from the standard withdrawal right once performance has begun with your consent.

3. When a refund applies

• You request withdrawal within 14 days and have not used the access.
• The access we activated does not work, and we cannot fix or replace it within 24 hours.
• You did not receive activation within 24 hours of a confirmed payment, and we cannot resolve the issue.

4. When a refund does not apply

• Access that has already been used.
• Accounts cancelled for misuse or sharing access in violation of our Terms.
• Requests made after the 14-day withdrawal period.
• Issues caused by changes DAZN makes to its own service, outside of our control.

5. How to request a refund

Email support@dazenimo.com with your order number and the reason for your request.

6. Processing time

Approved refunds are processed to your original payment method within 5–10 business days.

7. Replacement guarantee

If your access stops working during your paid period through no fault of your own, we will investigate and, where appropriate, replace or repair it at no additional cost — contact us before requesting a refund so we can try to resolve it first.